In order to access our support site, you will need to register for an account. I do not provide the usernames / passwords directly, our system does that when you register. To register, enter the required information here:
https://www.signalcraft.com/support/register/ and choose the "Scout Support" option to get access to the SC4410 and SC4415 material. Once we confirm your account, you will have access to the site.
To update your device, download the new firmware image and follow the instructions in Section 4 of the user manual. As a reminder, it is critical that the power to the device is not interrupted during an upgrade. Interruption of the upgrade can result in a non-functional device, which would need to be returned to us to be fixed.